Privacy Policy

Effective Date: March 1, 2026

1. Introduction and Scope

Welcome to The Pickl Park. This Privacy Policy describes how The Pickl Park, LLC ("we," "us," or "our") collects, uses, shares, and protects your personal information when you access or use our website at www.thepicklpark.com, our mobile applications, our indoor pickleball facility located at 355 Ballenger Center Dr, Frederick, MD 21703, and any related services we provide (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our Services. This policy applies to all visitors, members, guests, and customers who interact with The Pickl Park in any capacity.

2. Children Under 18

Our website and online Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18 through our online platforms. Minors may use our facility under the supervision of a parent or legal guardian, and any personal data associated with a minor's participation is collected through and managed by their parent or guardian.

If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take prompt steps to delete that information from our records. If you believe we may have collected data from a minor, please contact us immediately at info@thepicklpark.com.

3. Information We Collect

Information You Provide Directly. When you interact with our Services, you may voluntarily provide us with personal information, including but not limited to:

• Name, email address, phone number, and mailing address when you create an account, join our waitlist, or sign up for our newsletter
• Payment and billing information when you book courts, purchase memberships, or register for events and programs
• Skill level, playing preferences, and other profile details you share when setting up your player account
• Messages, inquiries, and feedback you submit through contact forms, email, or customer support channels
• Emergency contact information and health-related details you provide for waiver or liability forms
• Event-specific details when you submit private event inquiries, including organization name, group size, and scheduling preferences

Information Collected Automatically. When you visit our website or use our digital Services, we may automatically collect certain technical and usage data, including:

• IP address, browser type, operating system, device identifiers, and screen resolution
• Pages visited, links clicked, time spent on pages, referring URLs, and navigation paths through our website
• Date and time of access, frequency of visits, and general geographic location derived from your IP address
• Information collected through cookies, pixel tags, web beacons, and similar tracking technologies as described in Section 5 below

Information from Third-Party Sources. We may receive information about you from third-party sources, including:

• Payment processors and financial institutions that facilitate your transactions with us
• Social media platforms if you interact with our accounts or use social login features
• Marketing and advertising partners who help us reach potential customers
• Court booking and facility management platforms integrated with our Services

4. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process court bookings, manage memberships, facilitate event registrations, and provide access to our facility and programs
• Account Management: To create and maintain your account, verify your identity, and manage your preferences and settings
• Communications: To send you booking confirmations, schedule updates, membership notifications, and respond to your inquiries and support requests
• Marketing: To send promotional emails about upcoming events, new programs, special offers, and facility news, subject to your communication preferences
• Facility Operations: To manage court schedules, coordinate leagues and tournaments, organize open play sessions, and optimize our facility operations
• Analytics and Improvement: To analyze usage patterns, measure the effectiveness of our Services, and improve the functionality of our website and facility offerings
• Safety and Security: To maintain the safety and security of our facility, prevent fraud, and protect the rights of our staff, members, and guests
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to enforce our terms of service and other agreements

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small data files stored on your device when you visit a website. We use the following types of cookies:

• Essential Cookies: Required for the basic functionality of our website, such as maintaining your session, enabling court booking features, and remembering your login status. These cookies cannot be disabled without impairing core site functionality.
• Analytics Cookies: Help us understand how visitors use our website by collecting aggregated, anonymous data about page views, traffic sources, and user behavior. This information allows us to improve our website and Services.
• Functionality Cookies: Remember your preferences and choices (such as language or region) to provide a more personalized experience across visits.
• Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of our promotional campaigns. These cookies may track your activity across different websites.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of certain features on our website. For more information on managing cookies, consult your browser's help documentation.

6. Third-Party Cookies

We may allow certain third-party service providers to place cookies and similar technologies on our website. These third parties include analytics providers (such as Google Analytics), advertising networks, and social media platforms. Third-party cookies are governed by the respective privacy policies of those providers, not by this Privacy Policy.

These third-party services help us analyze website traffic, measure advertising performance, and provide social sharing functionality. We do not have direct control over the information collected by third-party cookies. We encourage you to review the privacy policies of these third-party providers to understand their data practices and the choices available to you.

7. Disclosure of Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Affiliates and Related Entities: We may share information with our parent company, subsidiaries, or affiliated entities for operational purposes consistent with this Privacy Policy.
• Service Providers: We engage trusted third-party vendors to perform services on our behalf, including payment processing, email delivery, website hosting, data analytics, and customer support. These providers are contractually obligated to use your information only for the purposes of performing their services for us.
• Legal Compliance and Protection: We may disclose your information when required to do so by law, regulation, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, or to investigate potential violations of our policies.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information for other purposes when you have given us your explicit consent to do so.

8. Your Choices

You have several options regarding the collection and use of your personal information:

• Marketing Communications: You may opt out of receiving promotional emails from us at any time by clicking the "unsubscribe" link included at the bottom of each marketing email or by contacting us at info@thepicklpark.com. Please note that even after opting out, you may still receive transactional communications related to your account, bookings, or memberships.
• Cookie Controls: You can adjust your browser settings to refuse or delete cookies. You may also opt out of interest-based advertising through industry opt-out tools such as the Digital Advertising Alliance (DAA) at optout.aboutads.info.
• Account Information: You may review and update your account information at any time by logging into your account on our website. If you wish to delete your account entirely, please contact us and we will process your request in accordance with applicable law.
• Do Not Track: Some browsers offer a "Do Not Track" signal. Our website does not currently respond to Do Not Track signals, but we respect your cookie and advertising opt-out choices as described above.

9. Data Security

We take the protection of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your data. Our security measures include encrypted data transmission via SSL/TLS, secure server infrastructure, restricted access controls for employee and contractor access to personal data, and regular security assessments.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information using commercially reasonable measures, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

10. Your Privacy Rights

As a Maryland-based business, we comply with applicable state and federal privacy laws. Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to know what personal information we have collected about you and how it has been used
• The right to request access to the specific personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information, subject to certain legal exceptions
• The right to opt out of the sale of your personal information (we do not sell personal information)
• The right to not be discriminated against for exercising any of your privacy rights

To exercise any of these rights, please submit a request by emailing us at info@thepicklpark.com with the subject line "Privacy Rights Request." We will verify your identity and respond to your request within a reasonable timeframe, typically within 45 days. If we need additional time, we will inform you of the reason and the expected timeline for our response.

11. Video Surveillance and Recording

For the safety and security of our members, guests, and staff, The Pickl Park facility is equipped with video surveillance cameras in common areas, including court areas, lobbies, parking areas, and other public-facing spaces. By entering our facility, you acknowledge and consent to being recorded by these surveillance systems.

Video recordings are used solely for the purposes of maintaining a safe environment, deterring and investigating incidents, protecting our property, and resolving disputes. Cameras are not installed in restrooms, locker rooms, or other areas where a reasonable expectation of privacy exists. Surveillance footage is stored securely and retained for a limited period in accordance with our internal security policies. Access to footage is restricted to authorized personnel and may be shared with law enforcement if required by legal process.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Effective Date" at the top of this page and post the updated policy on our website. For material changes that significantly affect how we handle your personal information, we may also notify you through email or a prominent notice on our website prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our Services following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

The Pickl Park, LLC
355 Ballenger Center Dr
Frederick, MD 21703
Email: info@thepicklpark.com
Website: www.thepicklpark.com